Thank you for choosing Satoeisu. Each garment is carefully selected and crafted, embodying a comfortable and wonderful life experience., so we hope to provide you with professional, considerate, and worry-free service during the return and exchange process. Below are Satoeisu's return policy and operating guidelines, designed to protect your rights and ensure that your goods are returned to us safely and intact.

1. Return Conditions

Application Time

All return requests must be submitted within 14 days of receiving the goods.
Product Condition

The product must be brand new, unused, clean, and odorless.
The original packaging, labels, instructions, and accompanying accessories must be retained.
Reasons for Return

Product has quality issues (e.g., material or artistry defects)
The received product does not match the order, or a wrong product was sent.
Apparent damage during transportation
Non-returnable situations

The product has been used or washed.
Product packaging is severely damaged or missing.
Customized products (if there are special customization requirements) may not be eligible for return without confirmation.
Returns for non-quality issues

For returns due to personal reasons (e.g., color or size mismatch, or change of mind), the product must be intact and unused. Return shipping costs are usually borne by the buyer.
2. Return Process

Request a Return

Within 14 days of receiving the product, submit a return request via Satoeisu customer service email support@satoeisu.com or by phone +86 182 6007 0328.
Provide the order number, reason for return, product photos, and any other relevant information.
Customer Service Confirmation

Satoeisu customer service will review the return request to confirm whether the product meets the return conditions.
After approval, customer service will provide a detailed return address and packaging requirements, and explain how return shipping costs will be borne.
Returning Goods

Pack the goods properly according to the address and requirements provided by customer service to ensure they are not damaged during transportation.
It is recommended to use a trackable shipping method and keep the tracking number in case of loss or delay.
Goods Inspection

Upon receipt of the returned goods, Satoeisu will conduct a quality inspection to confirm that the goods meet the return conditions.
If the inspection is satisfactory, a refund or exchange will be processed within seven business days.
If the goods do not meet the return conditions, Satoeisu will explain and reserve the right to refuse a refund or provide a partial refund.
3. Refund Instructions

Refund Method

Refunds will be returned to the original payment method. The specific arrival time may vary depending on the bank or payment platform.
Refund Time

Refunds will be processed within seven business days after acceptance. In exceptional circumstances, you will be notified in advance.
Partial Refund Policy

If the returned item shows signs of use, is damaged, or is missing accessories, Satoeisu reserves the right to refuse a refund or to issue only a partial refund.
Shipping Costs

For returns due to quality issues or incorrect shipments, Satoeisu will cover the round-trip shipping costs.
For returns not due to quality issues, the buyer bears the return shipping costs, and Satoeisu covers only reshipment costs.
4. Exchange Policy

Exchange Conditions

If the item has quality issues or the wrong item was shipped, an exchange can be requested.
Exchange Process

The exchange process is the same as the return process. Satoeisu will arrange shipment after confirming the returned item is in good condition.
Insufficient Stock Handling

If the same item is out of stock, Satoeisu will provide an alternative item or a refund solution and will negotiate with the customer.
Exchanges for Non-Quality Issues

Shipping costs are borne by the buyer unless otherwise stated, or a special agreement is reached.
5. Shipping Costs and Transportation Liability

Shipping Costs

For quality issues or incorrect shipments: Satoeisu will cover return shipping costs.
For returns not due to quality issues, the buyer bears return shipping costs; Satoeisu will only cover reshipment costs.
Transportation Safety

Returned goods should be adequately packaged to avoid damage during transportation.
Use trackable logistics methods and retain the tracking number.
Satoeisu is not responsible for goods not returned in accordance with customer service instructions or for goods damaged during transportation.
6. Precautions

Goods must be in their original packaging, and carpets must be unused, clean, and odorless.
Goods must include all accessories, labels, and original packaging materials.
Please carefully read the return guide provided by customer service before returning goods to avoid improper handling that may affect refunds or exchanges.
For customized goods, please confirm the return policy with customer service in advance. Special customized goods may not be eligible for returns or

• may only be eligible for partial refunds.

7. Handling Abnormal Situations

• Logistics Delays or Lost Packages: Please get in touch with Satoeisu customer service immediately. We will check with the carrier and provide a solution.
• Goods Damaged During Transportation: Please provide photos of the packaging and the product. Satoeisu will assist with reshipment, compensation, or exchange.
• Return Process Not Completed According to Instructions: Satoeisu reserves the right to propose reasonable solutions, which may affect refunds or exchanges.

8. Customer Service and Contact Information

If you have any questions or need assistance during the return or exchange process, please feel free to contact Satoeisu customer service:

Email: support@satoeisu.com

Phone: +86 182 6007 0328

We typically respond within 24 hours on weekdays to ensure every return request is processed promptly and correctly, making your cross-border shopping experience safe, smooth, and worry-free.